SHIPPING POLICY

Last updated: September 2026

At Wow Glama, we want your shopping experience to be smooth from checkout to delivery. Please read our shipping policy carefully before placing your order.

1. Order Processing

Orders are processed Monday to Friday, excluding UK bank holidays.

In-stock products: Please allow 1–3 working days for your order to be processed and dispatched.
Wigs and customised orders: Please allow 5–10 working days for processing, depending on the level of customisation required.
During busy periods, launches, promotions or sales, processing times may take slightly longer.

Your order will be dispatched once it has been processed and prepared for delivery.

Please note that processing time is separate from delivery time.

2. UK Delivery

We currently offer delivery across the United Kingdom.

Delivery options and prices will be displayed at checkout based on your order and delivery address.

Estimated delivery times after dispatch are:

Standard Delivery: approximately 2–4 working days
Express Delivery: approximately 1–2 working days

Delivery times are estimates and are not guaranteed. Delays caused by couriers, adverse weather, strikes, peak periods or circumstances outside our control may occasionally occur.

3. International Delivery

We may offer international shipping to selected countries.

International delivery times and shipping charges will be calculated at checkout based on the destination and size/weight of your order.

Please be aware that international orders may be subject to customs duties, import taxes or other charges imposed by the destination country. These charges are the responsibility of the customer.

Wow Glama cannot be held responsible for delays caused by customs.

4. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

Please ensure that the email address and delivery details provided at checkout are correct.

Wow Glama is not responsible for orders delayed or delivered incorrectly because an incorrect or incomplete delivery address was provided.

5. Delivery Issues

If your tracking information shows that your parcel has been delivered but you have not received it, please first check:

Your safe place
With household members
With neighbours
Your building's reception or mailroom, where applicable
The delivery information provided by the courier

If you still cannot locate your parcel, please contact us as soon as possible so that we can assist with the courier investigation.

6. Lost or Delayed Parcels

Once an order has been handed to the courier, delivery is the responsibility of the courier service. However, we will work with you and the courier to investigate parcels that appear to be lost or significantly delayed.

Please contact us if your parcel has not arrived within the expected delivery timeframe.

7. Incorrect or Damaged Items

Please inspect your order as soon as it arrives.

If your order arrives damaged, incomplete or you believe you have received the wrong item, please contact us promptly with your order number and clear photographs of the packaging and product.

We will assess the issue and advise you on the next steps.

8. Pre-Orders and Out-of-Stock Items

If your order contains a pre-order or item that requires additional processing time, the estimated dispatch date will be communicated to you where applicable.

If an order contains both in-stock and pre-order items, we may dispatch the available items separately or wait until the complete order is ready.

9. Customised Wigs

Customised wigs are made specifically according to the customer's selected specifications.

Because these orders require additional preparation and construction time, they have a longer processing period than standard stock items.

Please ensure that you carefully check your selected wig size, hair specifications, colour, density and other customisation options before completing your purchase.

10. Changes to Delivery Details

If you need to change your delivery address after placing an order, please contact us as soon as possible.

We cannot guarantee that changes can be made once an order has entered processing or has been dispatched.

11. Responsibility for Delivery

Wow Glama will make every reasonable effort to ensure that your order is dispatched within the stated processing timeframe.

However, we cannot be held responsible for delays caused by circumstances outside our reasonable control, including courier delays, severe weather, strikes, customs delays or other unforeseen circumstances.