WOW GLAMA SALON CANCELLATION & APPOINTMENT POLICY

Last updated: September 2026

At Wow Glama, we value our customers' time and our stylists' time. Our appointment policy helps us provide a reliable service while keeping appointments available for all customers.

1. Booking Appointments

Appointments must be booked through the available Wow Glama booking system or through an authorised Wow Glama representative.

Depending on the service, a deposit or payment may be required to secure your appointment.

Your appointment is not confirmed until the required payment or deposit has been received.

2. Deposits

Where a deposit is required, the amount will be displayed or communicated before the booking is confirmed.

Deposits may be non-refundable where the customer cancels outside the permitted cancellation period or does not attend.

This does not affect any statutory rights that cannot lawfully be excluded.

3. Cancellation

If you need to cancel an appointment, please provide as much notice as possible.

We recommend giving at least 48 hours' notice.

Cancellations made with less than 48 hours' notice may result in the loss of the appointment deposit.

Where a customer repeatedly cancels at short notice, Wow Glama may require full payment in advance for future appointments.

4. Rescheduling

Appointments may be rescheduled where sufficient notice is provided and availability allows.

Repeated rescheduling or late changes may result in the deposit being retained and a new deposit being required.

5. No-Show Appointments

If you fail to attend your appointment without contacting us, this will be treated as a no-show.

Your deposit may be retained.

Wow Glama may also require full payment or an increased deposit before accepting future bookings.

6. Late Arrivals

Please arrive on time for your appointment.

If you arrive late, the appointment may need to be shortened to avoid affecting other customers.

Where the delay is substantial, we may need to reschedule the appointment.

A late arrival does not automatically entitle the customer to a refund.

7. Customer-Supplied Hair & Wigs

If you are bringing your own wig, bundles, lace or other materials, please ensure they are clean and ready for the requested service unless a cleaning or preparation service has been booked.

We reserve the right to decline a service where the supplied item is unsuitable, excessively damaged or otherwise cannot reasonably be worked on.

8. Wig Installation

Customers should ensure that their scalp and hair are clean and prepared for installation where applicable.

Customers should inform the stylist of any known allergies or sensitivities to products before the service begins.

We may recommend an alternative product or decline to use a particular product where we consider it unsuitable.

9. Children & Additional Guests

Children must be supervised at all times.

Where salon space is limited, we may restrict the number of additional guests accompanying a customer.

10. Service Results

We will make reasonable efforts to provide the service requested.

However, results may vary depending on:

• Existing hair condition

• Previous chemical treatments

• Hair texture

• Wig or lace condition

• Customer-supplied materials

• Styling requirements

Where a customer requests a particular result, we cannot guarantee an exact match to a photograph or reference image.

11. Changes to Services

If additional work is requested during an appointment, additional charges may apply.

Where additional work cannot reasonably be completed within the original appointment time, another appointment may be required.

12. Refunds & Complaints

If you are unhappy with a service, please contact Wow Glama as soon as reasonably possible.

We will review the issue and, where appropriate, discuss a correction or other suitable remedy.

This policy does not affect your statutory rights.

13. Contact

Wow Glama
Website: www.wowglama.co.uk

Wow Glama — Beauty. Innovation. Confidence.