WOW GLAMA WHOLESALE TERMS & CONDITIONS

Last updated: September 2026

These Wholesale Terms & Conditions apply to wholesale purchases made from Wow Glama.

By placing a wholesale order, the customer confirms that they have read and accepted these terms.

1. Wholesale Customers

Wholesale purchasing is intended for businesses, retailers, salons, stylists and other commercial customers purchasing products for business purposes or resale.

Wow Glama may request business information before approving a wholesale account or order.

2. Wholesale Pricing

Wholesale prices are different from retail prices and may be subject to minimum order quantities.

Wholesale prices may change due to:

• Supplier costs

• Manufacturing costs

• Shipping costs

• Exchange-rate fluctuations

• Packaging costs

• Market conditions

The price applicable to an order will be confirmed before payment.

3. Minimum Order Quantities

Certain wholesale products may have minimum order quantities (MOQs).

MOQs may vary depending on:

• Product

• Colour

• Length

• Packaging

• Customisation

• Supplier requirements

Customers must meet the applicable MOQ stated on the quotation or order confirmation.

4. Wholesale Orders & Quotations

Wholesale quotations are valid for the period stated on the quotation.

If no validity period is stated, Wow Glama may revise the quotation before the order is confirmed.

An order becomes confirmed once Wow Glama has accepted the order and the required payment has been received.

5. Payment

Wholesale orders may require full payment before production, procurement or dispatch.

For larger or customised orders, a deposit may be agreed.

Production or procurement will not normally begin until the required payment has been received.

6. Custom Wholesale Orders

Where products are manufactured or packaged specifically for a wholesale customer, the customer is responsible for approving:

• Product specifications

• Colours

• Packaging

• Labels

• Logos

• Artwork

• Quantities

• Measurements

• Other agreed specifications

Once production has commenced, changes may not be possible or may result in additional charges.

7. Production Times

Wholesale orders may require longer processing times than standard retail orders.

Estimated production or processing times will be communicated at the time of order.

Production times may be affected by supplier availability, manufacturing schedules, holidays, customs, shipping and other circumstances outside Wow Glama's reasonable control.

8. Delivery & Shipping

Wholesale delivery charges will depend on the size, weight, destination and shipping method.

Unless otherwise agreed, delivery charges are payable by the wholesale customer.

Estimated delivery dates are not guaranteed.

For international orders, the customer is responsible for applicable customs duties, import taxes and other destination-country charges unless otherwise agreed in writing.

9. Inspection of Goods

Wholesale customers should inspect goods promptly after delivery.

Any apparent shortage, incorrect item or visible damage should be reported to Wow Glama as soon as reasonably possible, preferably with photographs and supporting information.

Customers should retain packaging where damage is suspected until the matter has been investigated.

10. Defective or Incorrect Goods

If goods are defective, materially different from the agreed specifications or incorrectly supplied, please contact Wow Glama promptly.

We will investigate the issue and, where appropriate, provide a suitable remedy in accordance with the applicable agreement and law.

We may request photographs, videos, samples or other information to assess the issue.

11. Wholesale Returns

Wholesale purchases made for business purposes may not have the same consumer cancellation rights as retail purchases made by consumers.

Unless otherwise agreed in writing, wholesale orders cannot be returned simply because the customer has changed their mind.

Customised, personalised, made-to-order or specially procured goods are generally not returnable for change of mind.

This does not exclude liability for goods that are defective, incorrectly supplied or otherwise fail to meet the agreed contractual requirements.

12. Resale

Wholesale customers may resell Wow Glama products as part of their legitimate business activities.

Customers must not falsely represent themselves as Wow Glama, an authorised representative of Wow Glama or the manufacturer unless expressly authorised to do so.

13. Branding & Intellectual Property

Wow Glama retains all rights in its trademarks, logos, product names, designs, photographs, packaging designs and other intellectual property unless expressly transferred or licensed in writing.

Wholesale customers may only use Wow Glama branding in accordance with any brand guidelines or permissions provided by us.

14. Private Label & Bespoke Packaging

Where Wow Glama agrees to provide private-label or bespoke packaging services, the customer is responsible for supplying accurate artwork, business information and specifications.

The customer confirms that they have the necessary rights to any logo, artwork, trademark, photograph or other material supplied to Wow Glama.

The customer agrees to indemnify Wow Glama against claims arising from materials supplied by the customer that infringe third-party rights, to the extent permitted by law.

15. Product Claims & Marketing

Wholesale customers must not make false, misleading or unauthorised claims about Wow Glama products.

Where Wow Glama provides approved product descriptions or specifications, customers should use those descriptions accurately.

Customers must not alter technical claims or product specifications in a way that could mislead consumers.

16. Confidentiality

Where confidential information is exchanged during wholesale negotiations or custom manufacturing arrangements, both parties should take reasonable steps to protect that information.

Confidential information should not be disclosed to third parties except where necessary for legitimate business purposes or required by law.

17. Delays Outside Our Control

Wow Glama will not be responsible for delays caused by circumstances outside our reasonable control, including:

• Supplier delays

• Manufacturing delays

• Shipping disruption

• Customs delays

• Strikes

• Severe weather

• Natural disasters

• Government restrictions

• Port closures

• Transport disruption

• Other unforeseen events

Where reasonably possible, Wow Glama will communicate significant delays to the customer.

18. Business Customers

Wholesale customers are responsible for ensuring that products they purchase are suitable for their intended resale market and that their own business complies with applicable laws and regulations.

Where products are resold, the wholesale customer is responsible for complying with applicable consumer, product-safety, advertising, labelling and trading requirements relevant to their business.

19. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Subject to this, Wow Glama will not be liable for indirect or consequential losses arising from a wholesale order where such exclusion is permitted by law.

20. Changes to Wholesale Terms

Wow Glama may update these Wholesale Terms & Conditions from time to time.

The version applicable to an order will generally be the version accepted at the time the order was placed, unless otherwise agreed.

21. Governing Law

These Wholesale Terms & Conditions are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction over disputes, subject to any mandatory legal requirements that apply.

22. Contact

Wow Glama
Website: www.wowglama.co.uk

For wholesale enquiries, please contact Wow Glama through our website.

Wow Glama — Beauty. Innovation. Confidence.